Heartist Purchase Terms

These terms apply to everything you pay for on Heartist and form part of the Terms of Use. They cover coins, paid tracks and podcasts, releases, merchandise from creators' shops, fan-club memberships and Heartist Premium.

Coins are the prepaid balance used across Heartist; ten coins cost one euro. You top up from the store with the payment methods offered at checkout. Coins have no cash value, do not expire while your account is open, cannot be transferred between accounts and cannot be exchanged for money, except where the law gives you that right.

Spending coins is immediate: when you buy a track, a release, a fan-club membership or Premium with coins, the amount leaves your balance and the purchase is shown in your orders and library.

Prices are shown before you pay, in coins or in euro, and include applicable taxes unless stated otherwise. Creators set the price of their own items. We may change prices for future purchases but never for something you already bought.

Tracks, releases and podcasts you buy are added to your library straight away, and you may play them while your account is open and, where the purchase includes it, download them for personal use. You agree that delivery starts immediately; as the law allows, you lose the right of withdrawal for digital content once it has started, and you acknowledge this at checkout.

Physical items are sold and shipped by the creator who lists them. Heartist provides the checkout and the order tracking. You can follow the status of your order in the store and the creator updates it as it is prepared and shipped. If you buy as a consumer in the EU or UK, you may withdraw within 14 days of receiving the goods and return them, unless they were personalised or the law excludes them.

A fan-club membership gives access to what the creator offers to members, as described on their page. Heartist Premium is a one-off, lifetime upgrade for creators that unlocks a personal, editable and publishable press kit; it is not a subscription and does not renew.

If something you bought does not work, is not as described, or never arrived, write to support@heartist.app within 30 days with your order. We will help to fix it, and refund the purchase, in coins or to your original payment method, when it is justified. Nothing here affects your rights under consumer law.

Payments are processed by our payment providers, which receive the data they need to complete them. We do not store your full card number. We may refuse or cancel a purchase we suspect to be fraudulent, in which case we refund what you paid.